Dilip Soman looks at the pros and cons of using heuristics in general and the “SIMPLER” framework in particular ― developed specifically by the Behavioral Interventions to Advance Self-Sufficiency (BIAS) project ― to guide practitioners in their efforts to improve human services programs.
The Kansas Child Support Savings Initiative encourages parents to make deposits into tax-advantaged college savings plans in return for matching reductions in their child support debts. This report describes two randomized controlled trials conducted by Kansas and MDRC to test different methods of outreach and engagement.
When Behavioral Interventions Aren’t Enough
Philip Oreopoulos’s commentary from the final report on the Behavioral Interventions to Advance Self-Sufficiency (BIAS) project addresses the limitations of written communication and describes the value of personal interactions for building trusting relationships between service providers and clients, which in turn encourage active program participation.
Researchers developing behavioral interventions begin by defining a problem, identifying “bottlenecks” that might hamper desired outcomes, and designing and testing possible solutions. In this Expert Commentary from the final report on the Behavioral Interventions to Advance Self-Sufficiency (BIAS) project, Crystal Hall suggests three ideas for expanding the use of this process.
Lessons from the BIAS Project
In child support programs, parents must often make complicated decisions with little information in a highly emotional context. The BIAS project, which applied behavioral insights to human services programs, worked with three states to design eight tests focusing on child support order modifications and collection of payments.
Lawrence Katz explores questions raised by findings from the Behavioral Interventions to Advance Self-Sufficiency (BIAS) project: the potential effect of behavioral nudges on long-term outcomes, determining who responds to behavioral nudges but would not otherwise participate in a program, and moving to higher-intensity efforts when low-cost interventions are not enough.
The SIMPLER framework was developed for the Behavioral Interventions to Advance Self-Sufficiency (BIAS) project ― the first major effort to apply behavioral insights to human services programs in the United States. SIMPLER summarizes several key behavioral concepts that can guide practitioners interested in using behavioral insights to enhance service delivery.
In September 2017, MDRC released interim findings from the Paycheck Plus demonstration and evaluation of an enhanced Earned Income Tax Credit for low-wage workers without dependent children in New York City. Here are a few answers to questions we’ve received about the results.
To improve outcomes among high-interest borrowers, policymakers need to understand what is driving usage. This second post in MDRC’s Reflections on Methodology series discusses how a data discovery process revealed clusters of borrowers who differed greatly in the kinds of loans and lenders they used and in their loan outcomes.
In this commentary from the final report on the Behavioral Interventions to Advance Self-Sufficiency (BIAS) project, Sheldon Danziger talks about the value of incorporating insights from behavioral science into new system-level interventions when developing policies to help low-income populations.