The Behavioral Interventions for Child Support Services demonstration used insights from behavioral science to develop interventions that could improve child support services. This report summarizes findings from 22 interventions that tested a range of design principles from behavioral science — for example, simplification, personalization, and reminders.
The Behavioral Interventions for Child Support Services (BICS) Project
This intervention tested with the Vermont Office of Child Support changed outreach materials and the structure of conferences with parents in order to increase parent participation in the child support process and increase the percentage of cases where both parents reached agreement outside of court. It did improve both outcomes.
Testing Approaches to Increase Child Support Payments in Colorado
Much child support is collected through income withholding, but it takes time to establish automatic deductions from parents’ paychecks. In the interim, parents must make payments manually, and often do not. This brief describes an intervention in Colorado that increased payment amounts during these first months after order establishment.
Testing Early Parent Engagement in Washington’s Child Support Program
The state of Washington tested an intervention meant to foster a better relationship with parents early in the child support process. The intervention included specialized caseworkers, phone calls, and redesigned documents. There was limited evidence that the intervention increased parent engagement, and it did not improve payment outcomes.
Engaging California Parents During Child Support Order Establishment
Child support agencies in Sacramento and San Joaquin Counties and the Behavioral Interventions for Child Support Services team tested whether a behavioral intervention could increase the percentage of parents who responded to early paperwork and got involved in the child support process.
Increasing Child Support Order Modification Review Completion in Ohio
In Ohio, the process to modify a child support order has two stages that typically take more than 100 days to complete. In two counties, the Behavioral Interventions for Child Support Services team worked with local agencies to test four interventions designed to simplify the process.
Lessons from the BIAS Project
In child support programs, parents must often make complicated decisions with little information in a highly emotional context. The BIAS project, which applied behavioral insights to human services programs, worked with three states to design eight tests focusing on child support order modifications and collection of payments.
Exploratory Subgroup Analysis in the Supporting Healthy Marriage Evaluation
This paper explores effects of the Supporting Healthy Marriage (SHM) program for six subgroups of couples in the study. SHM’s impacts were generally consistent across these subgroups, though some evidence suggests that couples whose marriages were more distressed at study entry may have benefited more from SHM.
This paper presents findings from in-depth interviews with 16 couples who participated in the Supporting Healthy Marriage (SHM) program. Couples reported benefiting from SHM’s focus on communication and conflict management, but financial needs and lack of social supports placed stress on their relationships throughout their tenure in SHM.
Final Impacts from the Supporting Healthy Marriage Evaluation
Supporting Healthy Marriage (SHM) was a yearlong voluntary marriage education program to help strengthen couples’ relationships. SHM had small sustained positive effects on marital quality more than a year after the program ended but did not achieve its objectives of leading more couples to stay together or improving children’s well-being.