When Washington state’s Division of Child Support closed its offices in March 2020 in response to COVID-19, its employment program—Families Forward Washington—kept running with minimal interruption, because the original design was based on working remotely. Its model may offer useful pointers for other service agencies for adapting to the pandemic.
Facilitating Dialogue Between Parents Using Principles of Procedural Justice
The Procedural Justice-Informed Alternatives to Contempt (PJAC) project integrates procedural justice (the idea of fairness in processes) into enforcement at six child support agencies. This brief aimed at child support practitioners and administrators describes the component of the PJAC model in which a case manager facilitates a discussion between parents.
Characteristics of Parents Enrolled in the Procedural Justice-Informed Alternatives to Contempt Demonstration
The Procedural Justice-Informed Alternatives to Contempt (PJAC) project integrates procedural justice principles (the idea of fairness in processes) into enforcement at six child support agencies. This brief describes the parents in the PJAC study sample and what led them to the point of being in contempt of court for nonpayment.
Amid keen interest in helping students, young adults, and low-wage workers build the skills necessary to succeed in a technologically advanced economy, MDRC is studying a range of programs that feature employer involvement, such as career pathways from high school into college and the workforce, work-based learning, apprenticeships, and sectoral training.
The Procedural Justice-Informed Alternatives to Contempt (PJAC) project integrates procedural justice principles (the idea of fairness in processes) into enforcement at six child support agencies. This brief, intended for child support practitioners and administrators, describes the outreach and engagement strategies employed in PJAC with both noncustodial and custodial parents.
Findings from a Pilot Program in New York City
Bridging Access to Benefits and Care — a collaboration among three nonprofit organizations — was designed to improve connections to public benefits and health care services for people dependent on opioids and intravenous drugs in the Bronx. This brief presents findings from an MDRC study of the pilot program’s implementation.
The Behavioral Interventions for Child Support Services demonstration used insights from behavioral science to develop interventions that could improve child support services. This report summarizes findings from 22 interventions that tested a range of design principles from behavioral science — for example, simplification, personalization, and reminders.
The Behavioral Interventions for Child Support Services (BICS) Project
This intervention tested with the Vermont Office of Child Support changed outreach materials and the structure of conferences with parents in order to increase parent participation in the child support process and increase the percentage of cases where both parents reached agreement outside of court. It did improve both outcomes.
Testing Approaches to Increase Child Support Payments in Colorado
Much child support is collected through income withholding, but it takes time to establish automatic deductions from parents’ paychecks. In the interim, parents must make payments manually, and often do not. This brief describes an intervention in Colorado that increased payment amounts during these first months after order establishment.
Testing Early Parent Engagement in Washington’s Child Support Program
The state of Washington tested an intervention meant to foster a better relationship with parents early in the child support process. The intervention included specialized caseworkers, phone calls, and redesigned documents. There was limited evidence that the intervention increased parent engagement, and it did not improve payment outcomes.