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Support Your Team
Issue Focus
February 2020

One-time training rarely results in long-term shifts in working practices, but remote learning communities can help reinforce new lessons and promote lasting change. In this post, we explore how two MDRC programs use online, video conferencing and telephone connections to help participants across the country further their professional growth.

Issue Focus
December 2019

Upping Your Staff Training Strategy

Diverse, complex training needs in many programs makes staff training an ongoing challenge. Managers may be responsible for orienting new staff, implementing new proce­dures, or facilitating steps toward long-term improvement, and one-time training is often inadequate. MDRC works with programs to establish a “Learn-Do-Reflect” model of collaboration, explored in this post.

Issue Focus
November 2019

Strategies for Creating Nudges Through Program Design

Behavioral science theory tells us that all program environments have cues that influence decision-making and behavior – nudges – that affect a person’s behavior and can affect participation, retention and efficiency. The November 2019 In Practice blog post explores real-life examples of nudges that improved program results.

Issue Focus
October 2019

Using Nudges to Reach Program Goals

Physical settings influence behavior, as a group of social service agency managers and staff learned during an exercise in laying out an imaginary high school cafeteria to drive profits, promote healthy food, or maximize efficiency. The October 2019 In Practice blog post shows how physical “nudges” can yield better results.