InPractice: Lessons for and from Practitioners

Programs across the country must adjust to working remotely while serving clients in the context of COVID-19, and it’s a challenge — especially if your work typically depends on in-person contact. Here are some tips to help run remote group meetings with staff, stakeholders, and participants in this uncertain, unsettling time.

One-time training rarely results in long-term shifts in working practices, but remote learning communities can help reinforce new lessons and promote lasting change. In this post, we explore how two MDRC programs use online, video conferencing and telephone connections to help participants across the country further their professional growth.

MDRC launched the In Practice blog in April 2019, to reflect lessons learned from program managers and staff in various partnerships. Posts in 2020 include Designing Programs Around Real People’s Real Needs, How to Use Data to Improve Programs, Making Evidence-Based Practices a Priority, and Improving Programs by Improving Training.

Diverse, complex training needs in many programs makes staff training an ongoing challenge. Managers may be responsible for orienting new staff, implementing new proce­dures, or facilitating steps toward long-term improvement, and one-time training is often inadequate. MDRC works with programs to establish a “Learn-Do-Reflect” model of collaboration, explored in this post.

Behavioral science theory tells us that all program environments have cues that influence decision-making and behavior – nudges – that affect a person’s behavior and can affect participation, retention and efficiency. The November 2019 In Practice blog post explores real-life examples of nudges that improved program results.

Physical settings influence behavior, as a group of social service agency managers and staff learned during an exercise in laying out an imaginary high school cafeteria to drive profits, promote healthy food, or maximize efficiency. The October 2019 In Practice blog post shows how physical “nudges” can yield better results.

In just seven seconds, most people form a first impression. For program participants, this initial encounter can mean the difference between signing up for services – or walking away. The September 2019 In Practice blog post offers tips for programs seeking to have an impact from the get-go.

The August 2019 In Practice blog post offers tips for programs to ensure that the participants they recruit, actually enroll. In this post, we examine some key lessons from MDRC’s evaluation of the WorkAdvance project to help turn program recruits into program success stories.

The July 2019 In Practice web series looks at how to use a range of media — and humor — to keep program participants engaged in services. Find out how memes and GIFs can transform an outreach strategy.

The June post for MDRC’s operations web series, In Practice: Lessons for and from Practitioners, features eight steps to recruiting new participants in community improvement programs. MDRC field liaisons highlight tailored tips and practical advice to help staff members enroll new participants and maximize the full capacity of their programs.